Shipping policy

At TrueTone Customs, every order is crafted with care and precision. Because each item is made-to-order, please allow time for both production and delivery.

🛠️ Production Time

Most orders are processed and produced within 2–3 business days.
During peak seasons or for complex customizations, production may take slightly longer—but we’ll always keep you informed.

📦 Shipping Methods & Timeframes

We ship via trusted carriers such as USPS, UPS, and FedEx.
Delivery typically takes 2–5 business days within the U.S., depending on your location.

🎁 Free Shipping on Orders Over $75 (USA ONLY)

We offer free standard shipping on all U.S. orders over $75.
No code needed—your discount is applied automatically at checkout.

🌎 International Shipping

We currently offer shipping to Canada 🇨🇦

📬 Order Tracking

Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.

📦 Shipping Issues

If your package is lost or arrives damaged, please notify us within 5 days of delivery. We’ll work quickly to resolve the issue and ensure you receive a product that meets our quality standards.