Refund policy

At TrueTone Customs, every item is made just for you—using your unique photo, design, or artwork. Because of the custom nature of our products, we do not accept returns, exchanges, or offer refunds once an order is processed.

However, we stand behind the quality of our work.

✅ Our Quality Guarantee

If your item arrives damaged or defective, we will gladly replace it at no cost to you. To report an issue, please contact us within 5 days of delivery and include:

  • Your order number

  • A clear photo of the damage or defect

  • A brief description of the issue

We’ll review your case promptly and ensure it’s made right.

Thank you for trusting TrueTone Customs to bring your vision to life.
Questions? Reach out anytime—we’re here to help.